Customer Care

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Customer Care

 

Our Customer Service group guarantees our clients treatment in line with the principles contained in the “Passengers’ Bill Of Rights” as regards information and assistance. It manages the information flow between the various operators and the Flight Information office, the Call Centres and the company’s Internet site. Is makes sure that every report made by a customer is verified and that adequate corrective actions are taken if necessary. It takes care of relations with the clients on a case by case basis, by gathering information, clarifying and investigating current regulations.

The Customer Service group manages the flow of information to the client through the following services:

E-MAIL INFO LINE: supplies any requested information to our customers (transport, logistics, airport services, flight info, etc.)

CLAIMS MANAGEMENT: ensures that any report or compliant from the clients is verified and that corrective action is taken. The Customer Service group can be contacted by writing to SO.A.CO S.P.A. Customer Service, Aeroporto di Comiso Pio La Torre, 97013 COMISO or by sending an email to the following address customercare@aeroportodicomiso.eu.

 

European Community Legislation Currently in Force

PASSENGER RIGHTS